Common Drain & Sewer Problems

Find answers to the most frequently asked questions about drain and sewer issues faced by International Falls residents.

Several warning signs indicate you might have a serious drain or sewer issue that requires professional attention:

  • Slow draining in multiple fixtures throughout your home, not just isolated to one sink or tub
  • Gurgling sounds coming from drains, toilets, or pipes after using water
  • Foul odors emanating from drains or your yard (could indicate a sewer line break)
  • Water backing up into tubs or showers when you flush the toilet or run the washing machine
  • Sewage backups in basement floor drains or toilets
  • Wet spots or lush patches in your yard, especially during dry weather
  • Visible water damage on walls, floors, or ceilings

If you notice any of these signs, it's best to call us at (218) 283-8858 for a professional assessment before the problem worsens and causes expensive damage to your property.

Kitchen drains are particularly susceptible to clogs due to the various substances that go down them daily. The most common causes include:

  • Grease and oil - These substances harden as they cool, creating sticky blockages that trap other debris
  • Food particles - Even with a garbage disposal, food scraps can accumulate in pipes
  • Coffee grounds - These don't break down and can create dense, compacted clogs
  • Starchy foods - Pasta, rice, and potatoes expand in water and create pasty blockages
  • Soap scum - Builds up over time, narrowing pipes and trapping debris

To prevent kitchen clogs, avoid pouring grease down drains (collect it in a container instead), use sink strainers to catch food particles, and run plenty of cold water when using your garbage disposal.

For stubborn kitchen clogs, our professional hydro-jetting service can completely clear your pipes without damaging them. Learn more about our kitchen drain solutions.

Bathroom drains face unique challenges compared to other drains in your home. The most common causes of recurring bathroom clogs include:

  • Hair - The primary culprit in shower and bathtub drains
  • Soap scum - Creates a sticky residue that traps hair and other debris
  • Toothpaste and dental products - Can harden in pipes
  • Bath products - Bath bombs, oils, and bubble baths can leave residue
  • Foreign objects - Small items like cotton swabs or children's toys

Prevention tips include installing drain screens to catch hair, avoiding oil-based bath products, and running hot water down drains regularly to help dissolve soap residue.

If you're experiencing recurring bathroom drain clogs, our professional drain cleaning service can provide a thorough solution. We use specialized equipment to remove all debris and buildup, not just break through the clog like many DIY methods. Contact us for fast service.

Main sewer line blockages are particularly serious as they affect your entire plumbing system. In International Falls, these are the most common causes:

  • Tree root intrusion - Roots naturally seek water sources and can penetrate small cracks in pipes
  • Frozen pipes - Common in our northern Minnesota climate during winter months
  • Collapsed or damaged pipes - Due to age, ground shifting, or improper installation
  • Foreign objects - Items flushed down toilets that shouldn't be (wipes, hygiene products, toys)
  • Grease buildup - Accumulated over time from kitchen waste
  • Scale buildup - Mineral deposits from hard water that narrow pipes

Signs of a main line blockage include multiple drains backing up simultaneously, sewage odors, or gurgling toilets when using other fixtures.

Our professional services include camera inspection to pinpoint the exact location and cause of main line blockages, followed by appropriate clearing methods such as hydro-jetting or mechanical augers. For root intrusion, we offer specialized cutting tools and preventative treatments. Learn about our main line services.

While some minor clogs can be addressed with DIY methods, knowing when to call a professional can save you time, money, and prevent damage to your plumbing system.

Appropriate for DIY attempts:

  • Simple sink clogs - First-time clogs in a single sink
  • Slow drains - When the issue is recent and minor
  • Hair clogs - Near the drain opening that can be removed with a zip tool

Call a professional when:

  • Multiple drains are clogged or backing up simultaneously
  • DIY methods have failed or only provided temporary relief
  • Sewage odors are present in your home or yard
  • Water is backing up into multiple fixtures
  • You have older pipes that could be damaged by harsh chemicals
  • The clog is deep within your plumbing system
  • You suspect a main sewer line issue
Important: Avoid using chemical drain cleaners repeatedly. They can damage pipes, especially in older homes common in International Falls, and create hazardous conditions for plumbers who later work on your drains.

When in doubt, call us at (218) 283-8858 for a professional assessment. We can quickly diagnose the issue and recommend the most effective solution. Contact us for service.

International Falls experiences some of the coldest temperatures in the continental United States, making frozen pipes a serious concern. Here's how to protect your plumbing during our extreme winters:

Preventative Measures:

  • Insulate exposed pipes in unheated areas like basements, attics, garages, and crawl spaces
  • Seal leaks or cracks in walls, floors, and foundations near pipes
  • Disconnect and drain outdoor hoses before the first freeze
  • Keep garage doors closed if water supply lines run through the garage
  • Open kitchen and bathroom cabinet doors to allow warmer air to circulate around plumbing
  • Let cold water drip from faucets served by exposed pipes during extreme cold
  • Maintain consistent heating throughout your home, even when away

If You Suspect Frozen Pipes:

  • Turn off the water at the main shutoff valve
  • Apply gentle heat to the frozen section using a heating pad, hair dryer, or towels soaked in hot water
  • Never use open flame devices like blowtorches or propane heaters
  • Call professionals if you cannot locate or thaw the frozen section
Pro Tip: Consider scheduling a pre-winter plumbing inspection with us to identify and address potential freeze risks before temperatures drop. We offer specialized winterization services for International Falls homes.

If you experience a frozen or burst pipe emergency, call our 24/7 emergency line at (218) 283-8858. Learn about our emergency services.

Don't see your question answered here? We're happy to help!

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Maintenance & Prevention Tips

Practical advice to help you avoid costly drain and sewer problems in your International Falls home.

Regular maintenance is key to preventing costly drain and sewer problems. Here's our recommended schedule based on different areas of your home:

Kitchen Drains

  • Monthly: Pour boiling water down drains to help dissolve grease buildup
  • Quarterly: Use a mixture of baking soda and vinegar followed by hot water
  • Annually: Schedule a professional cleaning to remove accumulated buildup

Bathroom Drains

  • Weekly: Remove visible hair from shower/tub drains
  • Monthly: Clean pop-up stoppers in sinks to remove buildup
  • Quarterly: Use enzymatic drain cleaner to dissolve organic matter
  • Annually: Professional cleaning to remove deep clogs and buildup

Main Sewer Line

  • Bi-annually: Professional inspection, especially if your home is older or has trees near the sewer line
  • Every 2-3 years: Camera inspection to check for developing issues
  • Every 3-5 years: Hydro-jetting service to thoroughly clean the line

Seasonal Considerations for International Falls

  • Fall: Clear outdoor drains of leaves and debris before winter
  • Winter: Insulate exposed pipes and maintain consistent heating
  • Spring: Check for damage from freezing and schedule repairs
Pro Tip: Consider our annual maintenance plan that includes scheduled inspections and priority service. Learn more about our maintenance services.

There are several safe and effective DIY maintenance practices you can use to keep your drains flowing smoothly:

Safe DIY Methods

  • Boiling water: Pour down drains to dissolve soap scum and light grease
  • Baking soda & vinegar: Mix 1/3 cup baking soda with 1/3 cup vinegar, pour down drain, wait 1 hour, then flush with hot water
  • Drain screens: Install in all drains to catch hair and food particles
  • Manual auger/snake: Use a hand-cranked drain snake for simple clogs near the drain opening
  • Plunger: Use the appropriate type for sinks or toilets
  • Enzymatic cleaners: Use monthly to break down organic matter

What to Avoid

  • Chemical drain cleaners: Can damage pipes, especially in older homes common in International Falls
  • Mixing cleaning products: Can create toxic gases
  • Excessive force: When using plungers or augers
  • Flushing inappropriate items: Like "flushable" wipes, paper towels, feminine products
  • Pouring grease down drains: Even with hot water, it will eventually solidify
  • Ignoring slow drains: Address minor issues before they become major problems

Simple Preventative Routines

  • Run hot water for 15 seconds after each sink use
  • Collect cooking grease in containers for disposal
  • Scrape food waste into trash before washing dishes
  • Clean pop-up stoppers monthly
  • Use drain screens in all drains
  • Flush drains with hot water weekly
Important: If you have older pipes (common in many International Falls homes), be especially cautious with any DIY methods. When in doubt, call us at (218) 283-8858 for professional advice.

Recognizing the early warning signs of drain and sewer problems can save you from costly emergency repairs. Here are key indicators that your system needs maintenance:

Early Warning Signs

  • Slow draining: Water taking longer than usual to drain
  • Recurring clogs: Having to plunge the same drain repeatedly
  • Gurgling sounds: From drains, toilets, or pipes
  • Unpleasant odors: Coming from drains or around your property
  • Water backing up: In shower when using sink or flushing toilet
  • Toilet water level changes: Rising or falling without use

Urgent Warning Signs

  • Multiple fixture backups: Several drains backing up simultaneously
  • Sewage odors: Strong smell inside or outside your home
  • Wet spots in yard: Especially with foul odors
  • Visible sewage: In floor drains or toilets
  • Unusual lush patches: In your lawn over the sewer line
  • Foundation cracks: New or expanding cracks near plumbing
Note: These urgent signs require immediate professional attention. Call our emergency line at (218) 283-8858.

International Falls Seasonal Warning Signs

Winter Concerns:
  • Unusually cold drains or pipes
  • Reduced water pressure in cold weather
  • Frost heaving around exterior clean-outs
Spring Thaw Issues:
  • Basement flooding during thaw
  • Sump pump running constantly
  • Unusual yard drainage patterns

While DIY maintenance has its place, professional preventative maintenance offers significant advantages, especially for homes in International Falls with our unique climate challenges:

Professional Equipment

Our specialized tools go beyond what's available to homeowners:

  • Video camera inspection identifies hidden problems
  • Hydro-jetting completely cleans pipe walls
  • Professional-grade snakes reach deeper clogs
  • Pipe locators pinpoint underground issues

Preventative Approach

We identify and address issues before they become emergencies:

  • Early detection of developing problems
  • Complete cleaning beyond surface clogs
  • Root intrusion treatment before damage occurs
  • Pipe integrity assessment to prevent failures

Cost Savings

Regular maintenance is an investment that pays off:

  • Avoid emergency service fees (often 1.5-2x regular rates)
  • Prevent water damage to your home
  • Extend pipe lifespan by years or decades
  • Reduce frequency of major repairs

Local Expertise

Our experience with International Falls' unique challenges:

  • Cold weather preparation for extreme winters
  • Freeze prevention techniques for exposed pipes
  • Spring thaw preparation to prevent flooding
  • Knowledge of local infrastructure and common issues

Our Maintenance Service Plans

Les's Sewer Cleaning Service offers customized maintenance plans that include:

  • Scheduled inspections and cleanings
  • Priority scheduling for service calls
  • Discounted rates on repairs and emergency service
  • Detailed documentation of your plumbing system

Ready to set up a preventative maintenance schedule for your home?

Contact Us Today

Service & Pricing Questions

Transparent information about our service process, pricing structure, and business policies.

At Les's Sewer Cleaning Service, we follow a structured process to ensure efficient and effective service:

1

Initial Contact & Scheduling

When you call (218) 283-8858 or contact us online, our team will gather information about your issue, provide an estimated arrival time, and schedule your appointment. For emergencies, we prioritize rapid response.

2

Diagnosis & Assessment

Our technician will arrive in a clearly marked vehicle, introduce themselves, and assess your plumbing issue. We use specialized diagnostic tools including camera inspection when necessary to identify the root cause of the problem.

3

Upfront Price Quote

Before beginning work, we'll explain our findings and provide a clear, written estimate for the recommended service. We'll discuss your options and answer any questions so you can make an informed decision.

4

Professional Service

Our technicians use professional-grade equipment to resolve your drain or sewer issue efficiently. We take precautions to protect your property, including using protective coverings for floors and fixtures when needed.

5

Clean-Up & Verification

After completing the service, we thoroughly clean the work area. We'll test the system to verify the problem is resolved and demonstrate the results for your peace of mind.

6

Follow-Up & Recommendations

We'll provide maintenance recommendations to prevent future issues and document all work performed. We follow up within a few days to ensure your continued satisfaction with our service.

Note: For complex issues, we may recommend additional diagnostic steps or services. We always explain why these are necessary and get your approval before proceeding.

We believe in transparent, fair pricing for all our services. Here's how we determine our rates:

Factors That Affect Pricing

  • Type of service (standard drain cleaning vs. complex sewer line work)
  • Severity and location of the clog or damage
  • Equipment required (basic snake vs. hydro-jetting or camera inspection)
  • Time and labor needed to complete the job
  • Accessibility of the pipes or drain
  • Emergency vs. scheduled service timing

Our Pricing Structure

  • Standard Service Rates: We offer competitive flat rates for common services like drain cleaning, which includes the service call, labor, and standard equipment.
  • Diagnostic Fee: For complex issues, we charge a diagnostic fee that is applied toward the cost of service if you proceed with our recommended solution.
  • Emergency Service: After-hours, weekend, and holiday calls have additional fees to cover overtime costs.
  • Specialized Equipment: Services requiring specialized equipment like hydro-jetting or video inspection may have additional costs.
  • Maintenance Plans: We offer discounted rates for customers enrolled in our preventative maintenance programs.

Our Estimate Process

  1. We provide ballpark estimates over the phone based on your description of the problem.
  2. After on-site diagnosis, we provide a firm written estimate before beginning work.
  3. If we discover additional issues during service, we'll discuss them with you and provide updated pricing before proceeding.
  4. Our estimates include all costs - no hidden fees or surprise charges.
Our Price Guarantee: We stand behind our pricing. If you receive a lower written estimate from a licensed competitor for the same service, we'll match it or explain the differences in our approach.

For specific pricing information or to request an estimate for your situation, please contact us at (218) 283-8858.

24/7 Emergency Response

Our emergency line is staffed 24 hours a day, 7 days a week, including holidays.

Fast Response

Emergency Service Information

Response Times
  • International Falls: Typically within 1-2 hours
  • Surrounding areas: Usually within 2-3 hours depending on distance and conditions
  • Severe weather: May affect response times, but we prioritize safety while still responding as quickly as possible
Emergency Rates
  • After-hours service: Additional fee applies to our standard rates
  • Weekend/holiday: Premium rates reflect the urgency of your needs
  • Maintenance plan members: Receive discounted emergency service rates
What Qualifies as an Emergency?
  • Sewage backing up into your home
  • Multiple drains clogged simultaneously
  • Water damage risk from overflowing fixtures
  • Frozen pipes at risk of bursting
Emergency Process
  • Call our emergency line
  • Technician will call back promptly to gather details
  • We'll provide an estimated arrival time
  • Technician arrives to assess and resolve the issue
Pro Tip: When calling for emergency service, have your address ready and be prepared to describe the problem in detail. If possible, locate your main water shutoff valve in case you need to stop water flow while waiting for our arrival.

We strive to make payment as convenient as possible for our customers in International Falls and surrounding areas:

Accepted Payment Methods

  • Credit/Debit Cards: Visa, MasterCard, Discover, American Express
  • Cash: Accepted for all services
  • Checks: Personal and business checks from local banks
  • Electronic Payment: We can email invoices with secure payment links

Payment Timing

  • Residential Services: Payment is due upon completion of service
  • Commercial Accounts: We offer Net-30 terms for established business customers
  • Larger Projects: May require a deposit before work begins
  • Emergency Services: Payment expected at time of service

Financing Options for Larger Projects

For major sewer line repairs or replacements, we understand the financial impact and offer flexible payment solutions:

  • Payment Plans: For qualified customers, we can arrange installment payments for larger projects
  • Senior Discounts: We offer special rates for our senior customers in International Falls
  • Maintenance Plan Members: Receive priority service and discounted rates on all services
Important: Our technicians will always provide a written invoice detailing all services performed and associated costs. We never add charges that weren't approved in advance.

If you have questions about payment options or would like to discuss financing for a larger project, please call us at (218) 283-8858.

We stand behind our work with strong guarantees and warranties that protect your investment and ensure your satisfaction:

Satisfaction Guarantee

Your complete satisfaction is our priority:

  • If you're not 100% satisfied with our service, we'll return to address your concerns at no additional cost
  • Our technicians don't consider a job complete until you're happy with the results
  • We follow up after service to ensure continued satisfaction

Workmanship Warranty

We guarantee the quality of our work:

  • Drain Cleaning: 30-day warranty against recurrence of the same clog
  • Hydro-Jetting: 90-day warranty on main sewer lines
  • Repairs: 1-year warranty on all repair work
  • Replacements: 5-year warranty on sewer line replacements

Warranty Details & Limitations

What's Covered:
  • Defects in workmanship
  • Return of the same issue in the same location
  • Equipment failure within warranty period
  • Labor costs for warranty repairs
What's Not Covered:
  • New or different clogs in the same line
  • Issues caused by customer misuse
  • Damage from tree roots after initial clearing
  • Acts of nature (flooding, freezing, etc.)

Insurance & Licensing

For your protection and peace of mind:

  • Fully Insured: We carry comprehensive liability insurance and workers' compensation
  • Licensed Professionals: Our technicians are properly licensed for all services we provide
  • Bonded: Additional protection for our customers
  • Documentation: We're happy to provide proof of insurance and licensing upon request
Warranty Claims: If you need to make a warranty claim, simply call (218) 283-8858. We'll schedule a return visit as quickly as possible, typically within 24-48 hours.

Plumbing and sewer systems can sometimes reveal unexpected complications during service. Here's how we handle these situations with transparency and professionalism:

Our Discovery Process

  1. If we discover additional issues during service, we immediately pause work
  2. We document the unexpected problem with photos or video when possible
  3. We explain the issue to you in clear, non-technical language
  4. We outline how this affects the original service plan
  5. We provide options and recommendations with transparent pricing
  6. We proceed only after receiving your approval

Common Unexpected Issues

  • Hidden pipe damage: Cracks or corrosion discovered during cleaning
  • Extensive root intrusion: More severe than initially apparent
  • Improper previous repairs: Discovering non-code compliant work
  • Unexpected pipe layout: Discovering non-standard plumbing configurations
  • Multiple blockage points: Finding additional clogs beyond the primary issue
  • Collapsed pipes: Discovering structural failure requiring replacement

Your Options When Issues Arise

Immediate Options:
  • Proceed with additional work at the quoted price
  • Complete only the original scope of work if possible
  • Schedule the additional work for a later date
  • Request a second opinion (we respect this choice)
Our Commitment:
  • No pressure tactics or unnecessary upselling
  • Clear explanation of consequences of deferring repairs
  • Temporary solutions when complete repairs must be delayed
  • Documentation of all discovered issues for your records

Emergency Stabilization

In situations where unexpected issues pose immediate risks (flooding, sewage backup, etc.):

  • We'll take immediate steps to prevent property damage
  • We'll clearly explain emergency measures and associated costs
  • We'll obtain verbal approval before proceeding with emergency work
  • We'll document all emergency measures taken
Our Philosophy: We believe in educating our customers rather than alarming them. We'll always explain why an issue needs attention, the risks of deferring repairs, and all available options so you can make informed decisions about your property.

Have more questions about our services or policies?

Contact Our Team