Terms and Conditions of Service

1. Definitions

Throughout these Terms and Conditions, the following terms shall have the meanings assigned to them below:

• "Company," "we," "us," or "our" refers to Les's Sewer Cleaning Service, located at 609 5th Ave, International Falls, MN, 56649-2601, USA.
• "Customer," "you," or "your" refers to any individual or entity that uses our website or contracts our services.
• "Services" refers to any plumbing, sewer cleaning, drain maintenance, inspection, or repair services provided by the Company.
• "Website" refers to the online presence of Les's Sewer Cleaning Service, accessible at https://LessSewerSvc.com/.

2. Service Agreement

2.1 Service Requests

Service requests may be made by phone at (218) 283-8858, through our website contact form, or by email at joannamays@lesssewersvc.com. Upon receiving your request, we will schedule a service appointment based on availability and the urgency of your situation. Emergency services are prioritized according to severity and availability of technicians.

2.2 Estimates and Pricing

We strive to provide accurate estimates for all services. However, please note:

• Initial estimates are based on the information provided by the customer and may be subject to change upon physical inspection of the plumbing system.
• If additional work is required beyond the initial scope, we will inform you and obtain approval before proceeding with any additional services.
• Emergency service calls outside of regular business hours may incur additional charges, which will be disclosed prior to service.
• Prices are subject to change without notice, but the price quoted at the time of service agreement will be honored for 30 days.

2.3 Payment Terms

Payment is due upon completion of services unless alternative arrangements have been made in advance. We accept cash, checks, and major credit cards. For larger projects, we may require a deposit before work begins. Invoices not paid within 30 days of issuance may be subject to a late fee of 1.5% per month or the maximum allowed by law.

3. Service Execution

3.1 Access to Property

You agree to provide our technicians with reasonable access to your property, plumbing fixtures, and drain systems as necessary to perform the requested services. If access is restricted or unavailable at the scheduled time, a rescheduling fee may apply.

3.2 Service Limitations

We reserve the right to refuse service if:

• The requested service would violate local building codes or regulations.
• Working conditions are deemed unsafe for our technicians.
• The plumbing system is in such condition that performing the requested service could cause additional damage.
• The customer refuses to authorize necessary repairs to properly address the underlying issue.

3.3 Property Condition

While we take reasonable care to protect your property during service, you acknowledge that certain services, particularly those involving existing plumbing systems, may require access to walls, floors, or landscaping. We are not responsible for restoring finishes, paint, or landscaping that must be disturbed to access plumbing systems, unless specifically included in the service agreement.

4. Warranties and Guarantees

4.1 Workmanship Warranty

We warrant our workmanship for a period of 90 days from the date of service completion. This warranty covers defects in the installation or repair work performed by our technicians. It does not cover:

• Issues arising from normal wear and tear.
• Damage caused by customer misuse or neglect.
• Problems resulting from modifications made by anyone other than our technicians.
• Issues caused by circumstances beyond our control (e.g., extreme weather events, acts of God).

4.2 Manufacturer Warranties

Any parts or equipment installed by us carry the manufacturer's warranty. We will assist you in processing warranty claims for defective parts during our workmanship warranty period.

4.3 Satisfaction Guarantee

If you are not satisfied with our services, please contact us within 7 days of service completion. We will return to address any concerns related to the original service at no additional charge.

5. Liability Limitations

Our liability is limited to the cost of the services provided. We are not liable for:

• Indirect, special, or consequential damages.
• Pre-existing conditions in your plumbing system that were not caused by our services.
• Damage resulting from delays in service that are beyond our control.
• Issues arising from customer-supplied materials or equipment.

In no event shall our total liability exceed the amount paid for the specific service giving rise to the claim.

6. Cancellation Policy

We understand that circumstances may require you to cancel or reschedule a service appointment. Please provide at least 24 hours' notice for cancellations or rescheduling. Appointments canceled with less than 24 hours' notice may be subject to a cancellation fee of $50 or 10% of the estimated service cost, whichever is less. Emergency service cancellations are evaluated on a case-by-case basis.

7. Website Terms of Use

7.1 Content Usage

All content on our website, including text, graphics, logos, images, and software, is the property of Les's Sewer Cleaning Service or our content suppliers and is protected by United States and international copyright laws. You may access, browse, and use our website for your personal, non-commercial use only.

7.2 User Conduct

When using our website, you agree not to:

• Violate any applicable laws or regulations.
• Infringe upon the rights of others.
• Attempt to gain unauthorized access to any portion of the website or any systems or networks connected to the website.
• Collect or store personal data about other users without their consent.
• Use the website in any manner that could damage, disable, overburden, or impair the website or interfere with any other party's use of the website.

7.3 Accuracy of Information

While we strive to provide accurate and up-to-date information on our website, we make no representations or warranties about the completeness, reliability, or accuracy of this information. Any reliance on website information is at your own risk.

8. Privacy and Data Protection

We collect and process personal information in accordance with our Privacy Policy, which is available at Privacy Policy. By using our website or services, you consent to our collection and use of your information as described in the Privacy Policy.

9. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict of law provisions. Any dispute arising under or relating to these Terms and Conditions shall be resolved exclusively in the state or federal courts located in Koochiching County, Minnesota.

10. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website or services after any changes indicates your acceptance of the modified Terms and Conditions.

11. Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms and Conditions shall otherwise remain in full force and effect and enforceable.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Les's Sewer Cleaning Service
609 5th Ave
International Falls, MN 56649-2601
Phone: (218) 283-8858
Email: joannamays@lesssewersvc.com