Service Warranty & Guarantee Information
At Les's Sewer Cleaning Service, we stand behind our work with comprehensive warranty coverage designed to give you peace of mind.
Our Commitment to Quality
Les's Sewer Cleaning Service is committed to providing the highest quality drain and sewer services in International Falls and surrounding areas. Our warranty policy reflects our confidence in our workmanship and the products we use. We believe that our customers deserve both exceptional service and the assurance that their investment is protected.
This warranty document outlines the coverage, terms, and conditions of our service guarantees. Please review this information carefully to understand the protections we offer and the simple steps required to maintain your warranty coverage.
Workmanship Warranty
Standard Service Warranty
All standard drain and sewer cleaning services performed by Les's Sewer Cleaning Service are backed by our 30-day workmanship warranty. This warranty covers the specific drain or line that was serviced and guarantees that:
- The line will remain free from the same blockage that was cleared during our service
- Any workmanship defects related to our service will be corrected at no additional charge
- We will respond promptly to any warranty claims and resolve the issue in a timely manner
Extended Workmanship Coverage
For certain services, we offer extended workmanship warranties:
- Main Sewer Line Cleaning: 60-day warranty against recurrence of the same blockage
- Hydro-Jetting Services: 90-day warranty on lines cleared using our high-pressure water jetting equipment
- Preventative Maintenance Program Customers: Extended coverage periods as specified in your maintenance agreement
Note: Workmanship warranties apply specifically to the services performed and do not cover new or different issues that may arise in your plumbing system. For example, if we clear a kitchen drain blockage, and later a bathroom drain develops an unrelated clog, the new issue would not be covered under the original warranty.
Parts & Materials Warranty
When our service includes the installation of new parts or materials, these items are covered by the following warranties:
Manufacturer's Warranty
All parts and materials we install carry the original manufacturer's warranty. The duration and specific terms of these warranties vary by product. Upon request, we will provide you with the manufacturer's warranty information for any parts installed during our service.
Installation Warranty
In addition to the manufacturer's warranty, Les's Sewer Cleaning Service provides a 1-year warranty on the installation of all parts and materials. This warranty covers any issues arising from improper installation and guarantees that:
- Parts will be installed according to manufacturer specifications and industry best practices
- Installation will comply with all applicable local codes and regulations
- Any installation defects discovered within the warranty period will be corrected at no additional charge
Repair Services
For repair services that do not include new parts (such as pipe repairs or joint sealing), we provide a 6-month warranty on the specific repair performed. This warranty guarantees that the repaired area will remain functional and free from the specific issue that was addressed.
Warranty Terms & Conditions
To maintain valid warranty coverage, the following conditions apply:
Proper Use & Maintenance
Warranty coverage requires proper use and maintenance of your plumbing system. The following actions may void your warranty:
- Introducing inappropriate materials into the drain system (such as grease, oil, non-flushable items, or harsh chemicals)
- Attempting self-repairs or hiring another service provider to work on the same issue
- Failure to follow our technician's specific care instructions
- Physical damage to the serviced area caused by external factors
Warranty Claims Process
To make a warranty claim, please follow these steps:
- Contact our office at (218) 283-8858 as soon as you notice an issue
- Provide your name, address, and the date of the original service
- Describe the problem you're experiencing and how it relates to our previous service
- Our customer service representative will schedule a warranty inspection at the earliest available time
There is no charge for warranty service calls if the issue is determined to be covered under our warranty. If the problem is unrelated to our previous work or is not covered under warranty terms, our standard service rates will apply.
Warranty Limitations
Our warranties are subject to the following limitations:
- Coverage is limited to the specific services performed and does not extend to your entire plumbing system
- Warranties apply only to the original customer and are not transferable to new property owners
- Coverage is limited to the original service location and cannot be transferred to another property
- Acts of nature, including freezing, flooding, or ground shifting that affects plumbing systems, are not covered
- Issues caused by pre-existing conditions that were not apparent or not addressed during the original service are not covered
100% Satisfaction Guarantee
Beyond our specific warranties, Les's Sewer Cleaning Service offers a 100% satisfaction guarantee on all our services. If you are not completely satisfied with the quality of our work, please contact us within 7 days of service completion, and we will return to address your concerns at no additional charge.
Our satisfaction guarantee reflects our commitment to exceptional customer service and our confidence in our technicians' abilities. We're not happy until you're happy with the results of our work.
Preventative Maintenance Recommendations
To maximize the lifespan of your plumbing system and prevent future issues, we recommend the following preventative measures:
For Residential Customers
- Schedule annual main sewer line inspections, especially if you have older pipes or trees near your sewer line
- Consider quarterly maintenance for kitchen drains in homes with heavy cooking use
- Install and maintain drain screens in showers and tubs to prevent hair clogs
- Never dispose of grease, oil, coffee grounds, or fibrous materials down kitchen drains
- Use only toilet paper in toilets and avoid "flushable" wipes, which can cause blockages
For Commercial Customers
- Implement a regular maintenance schedule based on your facility's specific usage patterns
- For restaurants and food service: schedule quarterly grease trap cleaning and monthly main line maintenance
- For property managers: establish preventative maintenance programs for multi-unit buildings to prevent system-wide issues
- Train staff on proper disposal practices to prevent drain misuse
Ask about our Preventative Maintenance Programs, which include priority scheduling, discounted rates, and extended warranty coverage.
Questions About Your Warranty?
If you have any questions about our warranty coverage or would like to schedule a service, please contact us:
Phone: (218) 283-8858
Email: joannamays@lesssewersvc.com
Address: 609 5th Ave, International Falls, MN, 56649-2601, USA
Our customer service representatives are available to assist you with warranty questions, service scheduling, or any concerns about your plumbing system.
Legal Disclaimer: This warranty document represents the complete agreement between Les's Sewer Cleaning Service and our customers regarding warranty coverage. All warranties implied by law, including implied warranties of merchantability and fitness for a particular purpose, are limited to the duration and terms of the express warranties provided herein. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.